Refund Policy

Refund Policy

Pre-Order Cancellations

We want you to feel confident in your choice to join our first batch.

  • You may cancel your pre-order at any time before it has been shipped for a full 100% refund.

  • To cancel, simply contact us with your order number.

Returns on Food Products

Due to health and safety standards for food items, we cannot accept returns on PickyFresh snacks once they have been delivered, even if the packaging is unopened. This ensures that every customer receives a product that has been kept in a controlled, safe environment.

Damaged or Incorrect Items

We take great care in packing our Mediterranean bites, but we know things can happen during the journey from Greece.

  • If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery.

  • What we need: Please include your order number and a clear photo of the damage or the incorrect item.

  • Our Promise: We will immediately send a replacement at no cost to you or issue a full refund for the affected items.

Refund Process

Once a refund is approved, it will be processed back to your original payment method automatically.

  • Timeline: Most banks and credit card companies take 5–10 business days to post the refund to your account.

About Us

At VUELVA, we are dedicated to helping you restore your hair and reclaim your confidence. We create high-performance, science-backed hair regrowth solutions that deliver real, visible results for both men and women.

Our signature Kooplex Hair Regrowth Serum works directly at the root to reactivate dormant hair follicles, reduce shedding, and accelerate healthy growth. We combine advanced clinical research with clean, premium ingredients to ensure our formulas are safe, effective, and completely non-greasy.

We believe that hair restoration shouldn't be complicated. That’s why we focus on simple, high-quality, and easy-to-use products that fit seamlessly into your daily self-care routine.

Restore your hair. Reclaim your confidence.